Why is it that in any other industry the customer service team is happy you’ve actually purchased their product or use their services – except the two above?
I have been thinking about this for the past week as I have talked to my mortgage company and have dealt with Vonage. It seems to me that these two businesses have forgotten that the reason they are in business is that they have and MAINTAIN customers. To me, I will never do business with Vonage again. I’ve had a couple of good mortgage companies over the years – but for the most part they are bad. I’ve had run ins with AT&T and other phone companies over the years as well.
Really I have to say (from a positive notes) I’ve had nothing but good experiences world wide with Tmobile. Their customer service is exceptional and frankly they really seem to care about me as a customer.
My previous mortgage company (and now I regret getting a really low rate during the refi) was great as well, Midwest Bank out of Chicago.
So today rather than lambast the idiots of the world I am sending a shout out to these two fine companies who really seem to care about their customers.