I read a great blog – the 7 things successful people never say. Interestingly they are things you would assume people would in fact fully embrace, but its often managed out of their vocabulary.
For example, its not my job. Sometimes when you work on a helpdesk or in a customer service role the person you are helping needs more than your organization provides. Management often dictates that you don’t go beyond the edges of your job to help the person. Regardless of their overall need, you stop at the edges of your companies reality. It hurts the first time you do that, but by the 100th time you don’t worry about it, in fact it never comes to mind again. You’ve been trained to stop doing more than you should (per company policy).
The next three that caught my eye are as interesting but to me seem almost common sense. Its not my fault, it can’t be done and its not fair are all standard responses people have to failure. We don’t like to fail or for that matter to be perceived as failing. In my other blog I talk about the concept of a Brittle Organization, these three fit that concept perfectly. Shark cultures struggle with these three because in that type of organization dynamic you can never admit any mistake. Therefore it can never be your fault, no one ever did anything like that before and it isn’t a fair approach.
Finally the last few stick with me. I’ve seen them over and over. From companies driven by core principles, to organizations that are striving to stay relevant the aspects of these statements ring true over and over. The last three of the seven listed may be the hardest to deal with and in the end the ones that cause the most impact. This will just take a minute, That is the way things have always been done and I don’t need any help. All three are warning signs. I have talked to hundreds of companies over the years and those three demotivates will drive an organization to ruin.
That is the way things have always been done. I’ve talked about that one for years. It is the way things are, is the way things are syndrome. Nothing changes because it has never been done that way. In the end doing things the same way over and over impact the organization each time with greater force. There are other ways. There are new ways. There are other options. Not allowing for other ways to do things is simply repeating the failures of the past over and over.
This will only take a minute is a delaying tactic that is at best dishonest. It never takes a minute and if you don’t feel like its ok for things to take time, you won’t be able to be successful. It takes time to build something. It takes more time to build something right the first time. Allow the time to be take so that your organization can grow.
Finally the last one, I don’t need any help. More so than an unwillingness to change is the reality of not being able to accept help. There are two reasons that people don’t accept help. The first being that the organization doesn’t support or offer help. The second being that if you do accept help that is seen as a sign of weakness. Either way it’s a really bad thing.
The really sad thing about these 7 things is your can say them 100,000,000 different ways. They permeate a culture. Certainly many companies hide behind the reality of their culture. We do it this way – its different than everyone else but it is the way we do it. In the end really? Do you change the process? Do you make things better or improve them? Or do you just continue being different because that is the way you are?
There are 7 things successful people don’t say (or more likely 7 raised to the 7,000,000th power). Its more critical to adopt the things should say.
Good: “We haven’t looked at it that way before. Let’s see what we can do.”
Bad: “We are looking for people who are better than the people we’ve already hired (then why did you hire them in the first place?)